VAS Queue Management System (QMS) Launch

Various tasks in a business model can induce delays for both employees and potential clients.

    Some business models involve having to assign certain tasks to different employees. These tasks must be done in a timely manner – but if an employee has a number of tasks to be done, and is specific to a single department, then that employee will have to queue it on their timeline in order for that task to be accomplished.

    Some companies cope through this by utilizing messaging apps in order to assign different tasks to different people. The problem with this is that these messages maybe overflowed by other messages or even misunderstood by the employee without proper clarification, and can potentially delay the task.

    Some companies, however, utilize a work management system, which does a great job of handling workloads of employees in a scheduled manner. On the other hand, these systems may be inefficient for real-time workload that involves on-the-fly customer/client monitoring.

    Our solution to real-time queueing of workload to provide customer and employee task management is our VAS Queue Management System (QMS). VAS QMS is designed to not only provide employees' task management, but also avoid potential clients' line waiting for their request to be done. This can provide a great experience to customers, having fast service due to the fast workload rotation and processing – inline with the employees' effective task management resulted from our system.

Complete and guided client and employee journey

    Our system includes task guidance based on your business model in order for any tasks to be guided from start to finish. This will ensure that there are no missed steps along the way of a specific task. 

Reflective system for basic and effective line waiting management

    Our solution includes real-time ticket monitoring for customers to have a glance on what status their task is currently in to, as well as having a user-friendly kiosk system where the user can either query their own ticket or create a new one.

Smarter Queue Management System Features

    Our VAS QMS includes other loads of features that an effective Queue Management System needs, including:

• User and Department management
• Customization of ticket flow based on a business model
• Guided tasks management
• Separation of incoming tickets and tickets that are currently being processed
• Real-time Ticket Customer Display
• Incoming ticket alert system
• Scheduling and cancellation of a queue ticket
• Proper queue history pull up
• User friendly kiosk mode
• Departments and users' performance evaluation
• …and other features the client wish to be added or adjusted based on their business workflow!

The Verdict

   VAS QMS is currently deployed to several of our clients, adjusted to their business model and is deemed to be efficient in handling multiple workloads. From employees task managements, different types of work and customer satisfaction increase.

Interested in VAS QMS? Contact us at [email protected] .